Customer Service

  • RETURN AND EXCHANGE POLICY:

Southern Raft Supply wants you to be 100% satisfied with your purchase. Our Return and Exchange policy is designed to give you the best shopping experience possible. We will always do our best to accommodate your needs.

  • PRODUCT RETURNS:

Southern Raft Supply gladly accepts product returns within 30 days of the date of purchase. Please call 888-RAFT-SRS to obtain a Return Authorization Number (RA#). Return shipping costs are the responsibility of the customer. Returned or exchanged items must be in new, resalable condition with all packaging and tags intact to receive full credit. Customers may be assessed restocking fees, and/or cleaning fees based on the condition of the product. Your original form of payment will be credited for the appropriate amount, less return freight (if applicable) following a satisfactory inspection. For items returned after 30 days, a Southern Raft Supply store credit may be issued for the purchase price at our discretion. *Southern Raft Supply will refund postage due to shipping errors and/or defective products.
SRS does not accept returns on clearance, used or closeout items.

  • PRODUCT EXCHANGES:

Southern Raft Supply will happily accept exchanges on products within 30 days of the date of purchase. Please call to obtain a Return Authorization Number (RA#). You are responsible for shipping charges back to SRS; however, we will cover the shipping cost for the replacement item. (Limited to 1 exchange). Boats and paddles are oversized packages and may accrue additional re-shipping charges. *Orders from Alaska, Hawaii, and all international orders, are subject to shipping charges on returns and exchanges.
Shipping Damage: If you receive merchandise that is damaged during shipping, refuse the shipment upon delivery (if possible) and contact us immediately. If you are unable to refuse shipment, please hold on to the original packaging for claims evidence. Clearance, used and “special orders” are not eligible for refunds and exchanges.

  • SHIPPING DAMAGE

If you receive merchandise that is damaged during shipping, refuse the shipment upon delivery (if possible) and contact us immediately. If you are unable to refuse shipment, please hold on to the original packaging for claims evidence. Clearance, used and “special orders” are not eligible for refunds and exchanges.

  • RETURNS AND EXCHANGE ON BOATS:

Southern Raft Supply (SRS) gladly accepts boat returns within 30 days of the date of purchase. Please call SRS to obtain a Return Authorization Number (RA#). Return shipping costs are the responsibility of the customer.  These costs vary from $50-$300 depending upon the size of the boat and your geographical location.  Returned or exchanged boats must be in new, resalable condition with all packaging and tags intact to receive full credit.

PLEASE FOLLOW THESE STEPS TO RETURN AND EXCHANGE ITEMS:

1. Call SRS ( 1-888-RAFT-SRS ) or e-mail us (orders@southernraft.com) and request a Return Authorization Number (RA).
2. Write the RA # clearly in bold next to the address label on the return package.
3. For your benefit, we recommend you insure your return/exchange package when you send it to SRS.
4. Using UPS, FedEx, USPS or DHL ship your return package to:
Southern Raft Supply 2000 Riverside Drive, Suite 3, Asheville, NC, 28804

Merchandise prices and specifications are subject to change without notice.